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Marketing Industry Job Board

The Customer Marketing & Advocacy domain is growing! We’re constantly updating this board with new opportunities. 

Need our help? We’d be happy to provide resume tips, or try to intro you with the right people.  

Please note: Crowdvocate is sharing public job postings in this board. We do not represent the positions or companies in this list. We do not provide recruiting services. This board is for the benefit of the industry and practitioners in the field. 

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Customer Advocacy Manager

Toronto, Ontario/North America (Remote)

8/31/2021

The mission of the Customer Advocacy Manager is to lead critical efforts to generate customer insights and formulate strategies for telling our customers stories and developing customer champions in the industry. 

You will:  

  • Assist in building a world class customer Advocacy strategy and function at D2L. 
  • Work directly with D2L customers across all segments to develop and publish customer summaries and success stories.  
  • Coordinate with D2L’s Customer Success, Customer Engagement, Sales Account Management, Strategic Communications, Community, and other departments within Marketing. 
  • Aid in enabling internal and external messengers to help expand the D2L Champions program, increase customer reviews, and source and amplify customer stories through various channels. 
  • Be highly organized and able to manage several time sensitive priorities at once. 
  • Manage the daily details with big picture thinking to ensure unique customer marketing experiences.
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Director, Customer Advocacy

San Francisco, CA (Remote)

8/10/2021

The Director, Customer Advocacy is responsible for planning, managing and executing programs to support customer advocacy initiatives and customer reference needs. This is a hands-on role. Therefore, you will participate in setting the strategic direction for the program, serve as the internal champion for customer advocacy within the organization, and be the prime point of contact for customer reference calls in support of the sales team.

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Sr. Customer Advocacy Manager

San Francisco, CA (Remote)

8/9/2021

As part of the Customer Advocacy team you will help build and execute world-class customer advocacy marketing at DocuSign. You will work cross functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them. You will be responsible for deepening our portfolio of legal customer stories. You will nurture referenceable customers through regular communication, encouraging participation in advisory councils, and connecting them with other customers and DocuSign subject matter experts. You will support the creation and distribution of marketing assets including customer case studies, story slides, webinars, customer speaking opportunities, video briefs and more. You will have the opportunity to help us tell transformational customer stories from our 1 million customers, which include some of the largest companies, government agencies, educational institutions, and not-for-profits in the world.

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Sr. Customer Advocacy Manager

United States (Remote)

8/9/2021

The Customer Advocacy Specialist is a key member of PowerSchool’s marketing team. You will be responsible for developing, coordinating, executing, and tracking marketing initiatives that increase customer loyalty and engagement. In this role you will build and foster community through capturing and amplifying our customer voices across multiple channels including events, webinars, communications, references, stories, and more. Your work will help grow a community of educators who utilize PowerSchool solutions and who are inspired to help every student realize their full potential, in their way.

Marketing Communications - Customer Advocacy

Seattle, WA/San Jose, CA

8/5/2021

The Marketing Communications Customer Advocacy role has primary responsibility for identifying and developing customer advocates for public reference activities such as published case studies and video testimonials, blogs, speaking opportunities, analyst engagements, and sales references to bring the impact F5 delivers to life. This person will be a seasoned and experienced customer advocacy professional with a full understanding of end to end customer evidence programs including lead generation, nurture and qualification, all the way to publishing and amplifying.

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Customer References Manager

Salt Lake City, UT (Remote)

8/4/2021

The Customer References Manager will plan, develop, execute, manage and create strategies to evolve the customer references program to ensure optimal customer reference-ability and advocacy. This role will partner closely with internal teams, such as product marketing, corporate communications, demand generation, and sales, as well as external vendors, to achieve established goals.​​

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Head of Customer Marketing

Seattle, WA

8/3/2021

Qualtrics is seeking a Customer Marketing Lead to join our rapidly growing marketing team. Our research has shown that our most deeply-engaged customers spend more, renew and expand more, and ultimately become advocates for our brand and help us take Experience Management (XM) to the world.

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Sr. Customer Marketing Manager

United States (Remote)

8/2/2021

As a rapidly growing company with offices worldwide, we are looking for a passionate Senior Customer Marketing Manager to join our Reference and Advocacy team. You will hit the ground running to progress existing initiatives to recruit new customer references and align them with activities including keynote speakerships, event related customer participation, webinars, case studies, blogs, PR engagements, videos and more. You will work cross functionally with marketing, sales, product marketing, product management and customer success, to source, secure and create impactful customer stories. At the center of the role is the customer, with whom you will foster meaningful relationships while leading the creation of high impact stories and content that promote their successes using Confluent.

Matillion
Senior Customer Advocacy Manager

United States (Remote)

8/1/2021

We are now looking to add a Senior Customer Advocacy Manager to #TeamGreen based in the US. Our US HQ is in Denver but we are happy for this person to sit remotely.

As our Sr. Customer Advocacy Manager, your focus is to help drive increased efficiencies in landing, expanding and retaining customers by capturing and highlighting the success of customers across external and internal channels, communities, influencers, and analysts.

You will have a tight pulse on our happiest of customers, build lasting relationships and have creative ideas for recruiting and catalyzing engagement of our customer base. A key responsibility of this role is the management of Matillion’s reference program, focussed on accelerating the sales cycle and supporting the public voice of the customer in Thought Leadership and PR activities. This role also includes responsibility for the creation and evangelism of customer success through videos, written case studies, speaking opportunities, and blogs.

Armis
High Value Networking and Reference Manager

Palo Alto, CA

7/28/2021

Do you enjoy working closely with Customers? We are looking for our new colleague to manage the Global Armis High Value Networking and Reference Program to help build and grow customer voice through meaningful content and interaction. In this role, you will work closely with sales, partners, marketing, customer success, and product teams to identify, recruit, and maintain customer advocates. You will engage directly with global enterprise customers to drive the creation of customer reference materials, including quotes, success stories, videos, and online customer reviews. You will manage and maintain customer references for multiple product lines by industry, organization size, product, region, and use case. You will work cross-functionally with Marketing to promote customers’ success stories through messaging and lead generation.

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Senior Customer Advocacy Marketing Manager

Austin, TX

7/27/2021

As the Senior Customer Advocacy Marketing Manager, you will build and drive a best-in-class customer advocacy program that cultivates lifetime heroes for our brand. You will be responsible for a set of programs to identify, engage, and amplify customer advocates in service to driving loyalty, retention, and influencing pipeline to support sales. You will partner cross-functionally with the Sales, Customer Success, Marketing, and Product teams to build and enhance key customer relationships and evangelize the success of our customers through content, reviews, reference calls, referrals, and speaking opportunities.

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Customer Advocacy Manager

Chelmsford, MA

7/26/2021

Barracuda is seeking a Customer Advocacy Manager who will bring innovation and creativity to our global customer engagement program in order to build on the successes already in place and drive the program to new heights. The ideal candidate will have previous experience in managing customer reference and advocacy programs as well as developing new initiatives to grow the program further.

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Customer Advocacy Manager

Atlanta, GA

7/20/2021

SugarCRM is looking for an experienced Customer Advocacy Manager who is passionate about customer experience and storytelling to support opportunities for customers to share their story, drive the mobilization, tracking and recognition of brand advocates, and manage operational needs. Working cross-functionally with our Customer Experience team on the customer community, gamification, swag and creating surprise and delight moments for our customers. This role reports directly to the Senior Manager of Customer Marketing and is either fully remote or based in one of our many offices.

Conga
Customer Marketing Manager, Advocacy

Denver, CO (Remote)

7/15/2021

As our Customer Advocacy Manager, your focus is to highlight the success of customers across industries, product portfolio and size. You will have a tight pulse on our happiest of customers and have creative ideas for recruiting and inspiring engagement of our customer advocate base. Core to this role is management of reference program to accelerate the sales cycle and drive the public voice of the customer in Marketing and PR activities. This role also encompassing the creation and evangelism of customer success through written case studies, videos and speaking opportunities. As the Customer Advocacy Manager, you will work closely with the Customer Success, Sales and Marketing teams globally, identifying references, building strong relationships with these customers at all levels including executive, driving conversations that identify key business value oriented information and results for reference materials. You will empower management and sales to use customer feedback and data to create and optimize customer programs, identify problems, and implement strategies to accelerate growth of retention and advocates for both public and within community voice.

Lyra
Customer Reference Manager

Remote

7/13/2021

Lyra Health is seeking an experienced customer reference professional who will contribute to the growth of Lyra’s customer base by building out a formalized reference management program. This team member will build the foundation for and oversee the success of a straightforward, scalable, and consultative reference program that integrates Lyra Health’s world class customer advocates into key stages of every prospective buyer’s decision making process. 
 
In close collaboration with the Senior Manager, Customer Advocacy, and other members of the Lyra Health team, this individual will build authentic, trusted relationships with our customers and internal go-to-market teams to build out an efficient and scalable process that sustains customer loyalty, educates prospective buyers, supports our marketing and sales operations, and ultimately increases access to mental health care. 
Zendesk
Customer Reference Manager

United States (Remote)

7/11/2021

Zendesk is looking for an ace storyteller who loves words, people, and keeping organized. You’ll be the lead content producer in an innovative customer marketing program, creating multimedia content that helps Zendesk shine through the lens of our most valuable asset—our customers! Working closely with the whole customer marketing team, you’ll support opportunities for customers to share their story—whether it’s an event, through the website, or for investor and analyst relations. You’ll not only write and edit stories, but you’ll lead dozens of customer conversations and turn those into content assets that can be used across Zendesk to support Marketing efforts and empower our Sales and Success teams with the customer proof they need. As the customer story expert, you’ll manage the internal and external archives, ensuring our freshest material finds an evergreen home with wide visibility.

Senior Manager of Customer Advocacy and Marketing

San Mateo, CA

7/7/2021

Openprise is growing the community team to better enable our customers to interact with each other. For Openprise users, interacting with other community members is a fundamental part of their customer experience. Reporting to the Head of Community, the Senior Manager of Customer Advocacy and Marketing will inspire our customers to participate in the community, share ideas with their peers, and enthusiastically serve as advocates and evangelists for our product. This role will focus on programs to engage, reward, and highlight our customers to boost community expansion.

Senior Customer Marketing Manager

United States (Remote)

7/5/2021

As a Customer Marketing team member your mission is to build a community of customer brand advocates. Through your work, you build meaningful relationships directly with clients, inspiring them to be a part of League’s success through co-marketing opportunities, including speaking at conferences, providing referrals, testimonials, references, etc. In this role, you’ll also partner with our customer success team to identify cross-sell and upsell opportunities and to increase loyalty and retention. You’re a visionary leader who thinks of new and innovative ways to engage our clients and to enable them and our sales and client teams to tell their stories internally and externally.

Customer Advocacy Marketing Manager

Houston, TX

7/5/2021

The Customer Advocacy Marketing Manager will be responsible for the execution of the company’s customer advocacy programs: developing case studies; customer testimonials; customer references; speakers for industry events; establishing our global user group and online community, and user group events. In addition, the right candidate will help develop customer upsell, cross sell and white space campaigns. He/She will work closely with internal teams including: Demand Generation, Customer Success; Professional Services; Sales; Product Marketing; and the Content Team.

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Customer Advocacy Team Lead

Boston, MA (Remote)

7/4/2021

The Customer Advocacy Team (CAT) Lead will work closely with all teams within the Retail Business Unit to collect, update, maintain, and analyze key customer health metrics to accurately monitor our customers’ health and risk of churn. The CAT Leads will use these metrics and monitorization to be the face of PTC Customer Advocacy for our customers by working with the appropriate account owners to identify if a CAT-Led Activity (like a Health Check, Product Footprint, or other activity) that would effectively influence and mitigate risk of churn for identified customers.

CAT Leads are ad-hoc dedicated to all our customers’ success worldwide within the business unit assigned, as challenges and opportunities arise to meet and improve our customers experience or improving their product value or getting the most of their investment.

Customer Advocacy and Reference Manager

Bucharest, Romania

7/2/2021

Do you enjoy working closely with Customers? We are looking for our new colleague to manage the Ivanti Customer Advocacy Program in the EMEA region to help build and grow customer voice through meaningful content and interaction. In this role, you will work closely with sales, partners, marketing, customer success, and product teams to identify, recruit, and maintain customer advocates. You will engage directly with global enterprise customers to drive the creation of customer reference materials including quotes, success stories, videos and online customer reviews. You will manage and maintain inventory of customer references for multiple product lines, by industry, organization size, product, region, and use case; and you will work cross-functionally with Marketing to promote customers’ success stories through messaging and lead generation.

Global Head of Customer Programs, Google Cloud

Seattle, WA

7/1/2021

The Customer Advocacy and Insights (CAI) team represents Google Cloud’s collective customers across various industries and global regions to ensure the broader organization is unified in resolving customer challenges. As the Global Head of Customer Programs, you will be responsible for accelerating business growth across Google Cloud through focusing on delivering differentiated, impact on customer advisory boards, communities, and sponsorship programs.You will define what “Enterprise Customer and Partner Engagement” means at Google Cloud, building the strategy for the overall engagement, define programming and see through to execution and scale. You will manage directly (and indirectly) multiple teams that deliver Enterprise-ready programming, deliver differentiated experiences, and grow meaningful change across Google Cloud engagement offerings across all regions for our most strategic customers and partners.

Customer Reference Manager

Sydney, Australia

6/30/2021

The Commvault APJ Customer Reference Manager is responsible for the onboarding and management of APJ customer advocates. This person will develop a robust portfolio of strategic customer advocates aligning to Commvault’s key strategic initiatives and defined sales and marketing reference priorities. S/he must cultivate strong relationships with sales and marketing leadership, cross-functional teams of subject matter experts and strategic customers to ensure the successful outcome of the overall program’s mission and goals.

Senior Customer Reference Specialist

Washington, DC

6/29/2021

Senior Customer Reference Specialist is responsible for the strategic direction, management, and execution of Veeam’s customer marketing and reference program in the assigned EMEA territories. They will oversee the on-going development and management of a portfolio of reference accounts that can be nurtured and used as testimonials in all types of media. They will be working in partnership with local marketing and sales leaders, as well as the Global Marketing leadership team. You will identify a pipeline of exciting customer stories and build and nurture the relationships with Veeam advocates for key company engagements, and interaction with the global corporate communications and field marketing organizations to deliver high-quality assets on a regular basis.

Sr. Customer Marketing Manager

Sunnyvale, CA (Remote)

6/23/2021

As a Sr. Customer Marketing Manager at CrowdStrike, you will join the team that is responsible for CrowdStrike’s global customer marketing strategy to drive overall customer advocacy, engagement and loyalty. You will focus on the success and growth of our existing customers.

Our customers around the globe love our cybersecurity solutions that help them secure their organization. We value this relationship and see the benefit in connecting current and future customers with one another to share vision, insight and success stories. There is nothing more powerful than peer-references, and as the Sr. Customer Marketing Manager, you will be responsible for overseeing the CrowdStrike Reference and Loyalty Programs and a team to help drive customer advocacy and loyalty.

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Customer Marketing Manager - Public Sector & Social Impact (REMOTE)

McLean, VA (Remote)

6/22/2021

At Splunk, we are obsessed about enabling customer success through the use of our technology. If you have a knack for storytelling, a passion for customer delight, and an interest in showcasing the power of data in the world around us, we want to talk to you. As a Customer Marketing Manager you will collaborate with our Public Sector and Social Impact customers who are continuously discovering new and interesting ways to gain value with Splunk products and solutions, as well as across our marketing, product, sales and customer success teams.

You will work as a key member of the Customer Advocacy & Showcases team to create rich, persona-centric stories across all formats and channels. You will work closely with all facets of the business and lead programs within Splunk’s Customer Advocacy program. At its core, the role is about creating opportunities to tell phenomenal customer stories that showcase the value of Splunk and our vision to help organizations ask questions, get answers, take actions and achieve business outcomes from their data.

Reference Manager, Customer Advocacy

Emeryville, CA (Remote)

6/20/2021

Tanium is seeking a reference manager to join the Customer Advocacy team to manage all aspects of reference request fulfillment, recruitment and validation of new reference candidates and documentation in the reference management system of all activities.

We are looking for a well-rounded individual who can see their role as a critical aspect of the Customer Advocacy program and process. This individual will need to manage timely deliverables with strong communication and cross-functional partnering skills. Candidates should like working with fast-paced teams.

Customer Marketing Manager

New York City

6/17/2021

SecurityScorecard is looking for a customer marketing manager to delight and engage our customer base. You’ll help build upon our existing strong customer relationships and pioneer new ones. This role will act as the company voice, cheerleader and ambassador amongst this audience with the mission to elevate their engagement levels, increase their awareness of our company and offerings, and create a community of fanatic brand advocates. 

Director Community & Advocacy

Remote

6/15/2021

We are building Customers for Life at Ceridian by putting Customers at the center and delivering quantifiable value. In order to fulfill on this mission, we are looking for someone who shares a passion for both building big communities and creating a fantastic experience for each one of our Ceridian advocates. This leader will help define and deliver on a critical part of the Ceridian experience to some of our most important Dayforce champions from their very early days of just getting to know Ceridian Dayforce, to getting to know & learn from our active over 10K people Dayforce network, to how we recognize our advocates for their partnership.

Global Head of Customer Programs, Google Cloud

Sunnyvale, CA

6/12/2021

The Customer Advocacy and Insights (CAI) team represents Google Cloud’s collective customers across various industries and global regions to ensure the broader organization is unified in resolving customer challenges. As the Global Head of Customer Programs, you will be responsible for accelerating business growth across Google Cloud through focusing on delivering differentiated, impact on customer advisory boards, communities, and sponsorship programs.You will define what “Enterprise Customer and Partner Engagement” means at Google Cloud, building the strategy for the overall engagement, define programming and see through to execution and scale. You will manage directly (and indirectly) multiple teams that deliver Enterprise-ready programming, deliver differentiated experiences, and grow meaningful change across Google Cloud engagement offerings across all regions for our most strategic customers and partners.

Global Customer Advocacy Manager - NEMEA

Washington, DC / Remote

6/10/2021

VMware is seeking a passionate, highly motivated, and insightful marketing professional to join a vibrant Global Customer Advocacy team where customer storytelling is at the center of everything we do. You will be responsible for driving transformational stories featuring VMware Customers, from content creation to amplification, with strong integration with all marketing activities and ensuring positive long-term Customer experiences.

Brightcove
Director of Community & Advocacy

Boston

6/4/2021

As the Director of Community & Advocacy at Brightcove, you will be in charge of establishing the foundation for our Brightcove Community and Advocacy Programs . We are looking for a candidate who can come with best practices and strategic decision making skills to set the groundwork of our Community and grow it to become a best-in-class customer hub. This individual will be heavily involved in software selection and implementation while also building a framework for the day to day operations that will enable the community to flourish. This person will also be helping to define, grow, and support the execution of impactful customer advocacy programs.

This position will begin as an individual contributor role, reporting to the Director of Customer Experience but quickly grow the team by adding a Community Manager and Program Manager. They will collaborate across Brightcove teams to drive knowledge and consensus for our programs while working with software vendors to implement our software solutions.

Copado
Senior Manager, Customer Marketing & Advocacy

San Francisco Bay Area (Remote)

6/3/2021

In this role, you’ll be responsible for working with customers to grow and strengthen our Customer Advocacy Program and depth of use-case storytelling. This role will be focused on bringing to life the success stories of our customer champions and amplifying our customers’ voice in the marketplace through the creation of customer content, advocacy and engagement opportunities. This position is directly associated with influencing revenue growth, brand building, and retention efforts, through the creation of compelling advocacy relationships that contribute to our customers’ overall experience and success. Experience working cross-functionally with Sales, Marketing, Product Management, Partner Alliances and Customer Success to support growth is a must.

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Customer Advocacy, Sr Program Manager

San Mateo, CA

5/21/2021

SurveyMonkey is looking for an experienced Customer Advocacy professional to build upon programs that surface, celebrate, and amplify our customers’ success stories for our CX business–an area where we are making significant investments. Use your passion for customers and storytelling to allow our executive leaders, global sales teams, investor relations and marketing efforts to articulate the value of our enterprise CX solutions and messaging through the Voice of the Customer.

Sr./Customer Marketing Manager (B2B)

Sunnyvale, CA, Remote

5/14/2021

This role will own an array of customer marketing programs that drive retention and revenue amongst our business products. The individual will balance strategic thinking with tactical execution – considering what the current customer journey is and where it should be headed. The role will collaborate with many teams ranging from Product Management, Customer Service teams to Sales. Shaping the customer journey will involve digital, email, webinars, live events and any touch point that contributes to their experience. You will own the development, execution, and analysis of all these programs and is an exciting opportunity to collaborate with world-class marketers.

Customer Marketing Manager

New York City

5/12/2021

Kustomer is looking for an experienced Customer Marketing Manager to add the voice of our customers to our corporate marketing activities by developing and nurturing customer advocates. Reporting to the Director of Product Marketing you are passionate about developing relationships with customers, working with them to bring their inspirational stories to market, and engaging them in programs that create mutual success. You’ll work across all customer experience, product, and sales teams to create strategy for customer engagement and retention, operationalize the processes, and play a key role in building the foundation for customer marketing at Kustomer.

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