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Industry Job Board

The Customer Marketing & Advocacy domain is growing! We’re constantly updating this board with new opportunities. 

Need our help? We’d be happy to provide resume tips, or try to intro you with the right people.  

Please note: Crowdvocate is sharing public job postings in this board. We do not represent the positions or companies in this list. We do not provide recruiting services. This board is for the benefit of the industry and practitioners in the field. 

Director Community & Advocacy

Remote

6/15/2021

We are building Customers for Life at Ceridian by putting Customers at the center and delivering quantifiable value. In order to fulfill on this mission, we are looking for someone who shares a passion for both building big communities and creating a fantastic experience for each one of our Ceridian advocates. This leader will help define and deliver on a critical part of the Ceridian experience to some of our most important Dayforce champions from their very early days of just getting to know Ceridian Dayforce, to getting to know & learn from our active over 10K people Dayforce network, to how we recognize our advocates for their partnership.

Global Head of Customer Programs, Google Cloud

Sunnyvale, CA

6/12/2021

The Customer Advocacy and Insights (CAI) team represents Google Cloud’s collective customers across various industries and global regions to ensure the broader organization is unified in resolving customer challenges. As the Global Head of Customer Programs, you will be responsible for accelerating business growth across Google Cloud through focusing on delivering differentiated, impact on customer advisory boards, communities, and sponsorship programs.You will define what “Enterprise Customer and Partner Engagement” means at Google Cloud, building the strategy for the overall engagement, define programming and see through to execution and scale. You will manage directly (and indirectly) multiple teams that deliver Enterprise-ready programming, deliver differentiated experiences, and grow meaningful change across Google Cloud engagement offerings across all regions for our most strategic customers and partners.

Global Customer Advocacy Manager - NEMEA

Washington, DC / Remote

6/10/2021

VMware is seeking a passionate, highly motivated, and insightful marketing professional to join a vibrant Global Customer Advocacy team where customer storytelling is at the center of everything we do. You will be responsible for driving transformational stories featuring VMware Customers, from content creation to amplification, with strong integration with all marketing activities and ensuring positive long-term Customer experiences.

Brightcove
Director of Community & Advocacy

Boston

6/4/2021

As the Director of Community & Advocacy at Brightcove, you will be in charge of establishing the foundation for our Brightcove Community and Advocacy Programs . We are looking for a candidate who can come with best practices and strategic decision making skills to set the groundwork of our Community and grow it to become a best-in-class customer hub. This individual will be heavily involved in software selection and implementation while also building a framework for the day to day operations that will enable the community to flourish. This person will also be helping to define, grow, and support the execution of impactful customer advocacy programs.

This position will begin as an individual contributor role, reporting to the Director of Customer Experience but quickly grow the team by adding a Community Manager and Program Manager. They will collaborate across Brightcove teams to drive knowledge and consensus for our programs while working with software vendors to implement our software solutions.

Copado
Senior Manager, Customer Marketing & Advocacy

San Francisco Bay Area (Remote)

6/3/2021

In this role, you’ll be responsible for working with customers to grow and strengthen our Customer Advocacy Program and depth of use-case storytelling. This role will be focused on bringing to life the success stories of our customer champions and amplifying our customers’ voice in the marketplace through the creation of customer content, advocacy and engagement opportunities. This position is directly associated with influencing revenue growth, brand building, and retention efforts, through the creation of compelling advocacy relationships that contribute to our customers’ overall experience and success. Experience working cross-functionally with Sales, Marketing, Product Management, Partner Alliances and Customer Success to support growth is a must.

Customer Advocacy Specialist

Dallas, TX

5/28/2021

Canoo’s Customer Journey and Aftersales Department is looking for a passionate and highly-motivated Customer Advocate Specialist teamplayer. You enjoy working with customers, are a good listener and have great verbal & written communication skills.

The primary responsibility of this role is to own the direct customer experience. You will be part of the “customer advocacy team” that helps customers guide them through our product portfolio. You will handle customer inquiries of any kind, qualify and answer them through the common communication channels (eg. Email, social media, phone etc) of choice.

Zendesk
Vice President, Customer Advocacy

Wisconsin

5/26/2021

The Vice President, Customer Advocacy (Delivery & Engagement) will manage a global, multi-channel Support organization that provides exceptional experiences for Zendesk customers worldwide, being a showcase for the company.

This person will be responsible for managing all customer facing aspects of the Customer Advocacy (Support) Business and for leading delivery of the organization including direct and indirect channels to serve customers globally. The ideal candidate for this position has led a successful global organization, is an innovative problem solver who is passionate about customer success and is able to work with other departments collaboratively.

Reference Manager, Customer Advocacy

Emeryville, CA (Remote)

5/24/2021

Tanium is seeking a reference manager to join the Customer Advocacy team to manage all aspects of reference request fulfillment, recruitment and validation of new reference candidates and documentation in the reference management system of all activities.

We are looking for a well-rounded individual who can see their role as a critical aspect of the Customer Advocacy program and process. This individual will need to manage timely deliverables with strong communication and cross-functional partnering skills. Candidates should like working with fast-paced teams.

SurveyMonkey-Logo.wine
Customer Advocacy, Sr Program Manager

San Mateo, CA

5/21/2021

SurveyMonkey is looking for an experienced Customer Advocacy professional to build upon programs that surface, celebrate, and amplify our customers’ success stories for our CX business–an area where we are making significant investments. Use your passion for customers and storytelling to allow our executive leaders, global sales teams, investor relations and marketing efforts to articulate the value of our enterprise CX solutions and messaging through the Voice of the Customer.

PTC
Customer Advocacy Team Lead

Boston, MA (Remote)

5/19/2021

The Customer Advocacy Team (CAT) Lead will work closely with all teams within the Retail Business Unit to collect, update, maintain, and analyze key customer health metrics to accurately monitor our customers’ health and risk of churn. The CAT Leads will use these metrics and monitorization to be the face of PTC Customer Advocacy for our customers by working with the appropriate account owners to identify if a CAT-Led Activity (like a Health Check, Product Footprint, or other activity) that would effectively influence and mitigate risk of churn for identified customers.

CAT Leads are ad-hoc dedicated to all our customers’ success worldwide within the business unit assigned, as challenges and opportunities arise to meet and improve our customers experience or improving their product value or getting the most of their investment.

Sr./Customer Marketing Manager (B2B)

Sunnyvale, CA, Remote

5/14/2021

This role will own an array of customer marketing programs that drive retention and revenue amongst our business products. The individual will balance strategic thinking with tactical execution – considering what the current customer journey is and where it should be headed. The role will collaborate with many teams ranging from Product Management, Customer Service teams to Sales. Shaping the customer journey will involve digital, email, webinars, live events and any touch point that contributes to their experience. You will own the development, execution, and analysis of all these programs and is an exciting opportunity to collaborate with world-class marketers.

Customer Marketing Manager

New York City

5/12/2021

Kustomer is looking for an experienced Customer Marketing Manager to add the voice of our customers to our corporate marketing activities by developing and nurturing customer advocates. Reporting to the Director of Product Marketing you are passionate about developing relationships with customers, working with them to bring their inspirational stories to market, and engaging them in programs that create mutual success. You’ll work across all customer experience, product, and sales teams to create strategy for customer engagement and retention, operationalize the processes, and play a key role in building the foundation for customer marketing at Kustomer.

Senior Customer Advocacy Marketing Manager - Remote

Cincinnati, OH

5/10/2021

The Senior Customer Advocacy Marketing Manager is responsible for developing and executing programs to support customer advocacy and engagement. This role will be responsible for driving the strategy and execution for customer reference, referral and advocacy initiatives, as well as community engagement and development. The Senior Customer Advocacy Marketing Manager will manage our customer advocacy program, The CORner, with the goal of driving proactive engagement with the customer base, as well as being the internal champion for customer advocacy. He or she will implement a process to recruit, track and nurture advocates, ultimately resulting in references, testimonials and referrals. The Senior Customer Advocacy Marketing Manager will also drive the strategy and manage the execution of Paycor customer community activities, such as in-person and virtual events. This role will establish metrics that will be closely measured to determine the success of advocacy initiatives. The right candidate will be a great storyteller with outstanding customer relationship-building skills and understands the importance of developing a relationship between the customers and corporate brand to ensure a healthy, engaged client base.

Customer Advocacy Marketing Manager

United States (Remote)

5/10/2021

Celigo is looking for a Customer Community and Advocacy Specialist to work closely with the Marketing, Sales, and Customer Success teams, and directly with Celigo customers. As Customer Community Specialist, you will help build and execute world-class customer advocacy programs at Celigo. You will work to identify and source new customer references and product reviews, including manage customer advocacy databases for references, case studies, and other related customer digital assets, and work closely with customers to make it happen. You will work closely to identify and source new customer stories and help manage customer story production and promotion.

You are a self-starter, strong communicator, and enthusiastic contributor who works well in fast-paced environments. This position will report to the VP of Marketing and will also work closely with the Customer Marketing Manager and a team of Customer Success Managers.

Senior Customer Advocacy Marketing Manager

Boston, MA (Remote)

5/7/2021

As the Senior Customer Advocacy Marketing Manager, you will build and drive a best-in-class customer advocacy program that cultivates lifetime heroes for our brand. You will be responsible for a set of programs to identify, engage, and amplify customer advocates in service to driving loyalty, retention, and influencing pipeline to support sales. You will partner cross-functionally with the Sales, Customer Success, Marketing, and Product teams to build and enhance key customer relationships and evangelize the success of our customers through content, reviews, reference calls, referrals, and speaking opportunities.

Senior Manager, Customer Advocacy

Cambridge, MA

5/6/2021

As a Senior Manager, Customer Advocacy, you will lead scaling and managing our global Customer Advocacy program and team. These programs are used to collect invaluable third-party validation and nurture global advocates. Our customers’ voices are used in our sales and marketing efforts and shared with press, analysts, and investors.

As a Senior Customer Advocacy Manager, you will be responsible for-

  • Leading the Customer Advocacy team and program
  • Developing strategies for increasing and promoting customer testimonials and engagement, both internally and externally
  • Managing and optimizing our advocacy platform, including developing a strategy to attract new members and higher engagement from participants through program execution
  • Developing and managing our sales reference program to help accelerate sales cycles
  • Working cross-functionally supporting Customer Advocacy with key programs, such as Earnings Calls and marketing events
  • Tracking and measuring program success
Senior Manager of Executive Customer Programs

Washington, DC

5/5/2021

The Senior Manager of Executive Customer Programs is responsible for developing, leading and executing a global, cross-functional strategy that inspires deeper relationships, dedication and advocacy among senior level customers. Reporting to the Senior Director of Corporate Marketing and Community, you will build momentum behind the New Relic brand and its leadership in Observability through stronger customer connections among C-Suite executives and IT leaders.

You will lead the execution of the company’s regional Customer Advisory Boards, Technical Advisory Board, Executive Sponsorship Program, Customer Briefing Program and Value Realization Program. As a customer-centric company, these programs are essential to building deeper relationships between New Relic and senior leaders inside our customers’ organizations.

Customer Reference Manager

Atlanta, GA

5/4/2021

JFrog is looking for a manager of customer references to join our marketing team with a keen eye for business relationships and the give-and-take between companies.

As a JFrog customer guru, you will be responsible for delivering exceptional stories for use in the public sphere, events, financial documents and more.

As a Customer Reference Manager at JFrog you will…

  • Recruit and manage high-touch reference relationships for strategic customers
  • Create and maintain in-depth customer profiles and contacts
  • Develop and maintain a successful reference program to scale
  • Manage reference request fulfillment and track reference activity and outcomes
  • Drive opportunities for promotion and broad-based leverage of customer success assets
  • Develop strategies for integrated customer reference engagement plans that showcase customer success via a variety of deliverables including: logo usage, written, video and peer-to-peer customer stories, quotes, business and technical case studies and slideware
  • Increase program adoption and visibility
  • Produce monthly/quarterly reporting and regular communications to stakeholders
  • Report outcome metrics for strategic customer engagement, and
  • Foster and promote long-term, mutually beneficial customer relationships
  • Have the ability to understand and articulate the value of the program to a variety of internal and external stakeholder audiences
Sr. Customer Marketing Manager

Sunnyvale, CA (Remote)

4/30/2021

As a Sr. Customer Marketing Manager at CrowdStrike, you will join the team that is responsible for CrowdStrike’s global customer marketing strategy to drive overall customer advocacy, engagement and loyalty. You will focus on the success and growth of our existing customers.

Our customers around the globe love our cybersecurity solutions that help them secure their organization. We value this relationship and see the benefit in connecting current and future customers with one another to share vision, insight and success stories. There is nothing more powerful than peer-references, and as the Sr. Customer Marketing Manager, you will be responsible for overseeing the CrowdStrike Reference and Loyalty Programs and a team to help drive customer advocacy and loyalty.

Customer Marketing Manager

New York City

4/30/2021

SecurityScorecard is looking for a customer marketing manager to delight and engage our customer base. You’ll help build upon our existing strong customer relationships and pioneer new ones. This role will act as the company voice, cheerleader and ambassador amongst this audience with the mission to elevate their engagement levels, increase their awareness of our company and offerings, and create a community of fanatic brand advocates. 

Director Customer Marketing

Boston, MA

4/28/2021

Reporting to the Chief Marketing Officer, the Director of Customer Marketing will have the responsibility of creating and managing customer campaigns and targeted communications to increase renewal, product adoption and customer satisfaction of BitSight’s customer base. Furthermore, this position will help to grow and champion our internal customer reference program, external customer communities, and strategic customer advisory boards.

Customer Advocacy Program Manager

Boston, MA

4/26/2021

Mendix is looking for a relationship builder and program manager to start a Customer Advocacy function from scratch. You will be responsible for identifying champions in the Mendix community, identifying revenue-supporting activities these champions can undertake, building a pilot program to ensure they’re both motivated and incentivized to participate. Then you will scale what works globally. Simply put, your job will be to build and grow an army of Mendix advocates ready and willing to share their experiences.

Associate Consultant, Customer Advocacy

Canada (Remote)

4/22/2021

As an Associate Consultant, Customer Advocacy you’ll be an integral member of the client-facing Captivate team. With the full support of the leadership team, you will be responsible for the day-to-day management and growth of a diverse client portfolio. We don’t expect you to know how to do it all on day one. We’ll help you get there with deep training and one-of-a-kind access to expertise in the field of customer marketing and advocacy. You’ll learn to move seamlessly from planning to strategy to execution.

Customer Marketing Manager (Remote)

Vienna, VA

4/19/2021

NowSecure is looking for a Customer Marketing Manager to help us build our customer community and advocacy programs while improving customer retention and expansion. The NowSecure Customer Marketing Manager will be responsible for developing customer community, advocacy and retention programs across our portfolio of products and services, along with cross sell and upsell marketing programs. You’ll work across marketing, sales, product, research, services, and customer success to target customers, design campaigns, and successfully activate the right tools, channels, and integrated programs to help grow, engage, and amplify our base of happy customers.

Customer Marketing Manager

US (Remote)

4/17/2021

SailPoint is seeking a marketer with experience developing and driving customer advocacy programs, including executive level engagements. This person will be responsible for putting SailPoint customers at the center of strategic marketing initiatives. These programs will showcase some of our largest customer brands and C-level advocates in new and compelling ways, demonstrating thought leadership as well as the value and business transformation that these organizations achieve with SailPoint.

Customer Reference Manager, Customer Marketing

New York, NY

4/14/2021

Celonis is seeking an experienced Customer Reference Manager, which will be a foundational member of our Customer Marketing team. This role is highly visible and cross-functional, requiring regular communication with sales, corporate marketing, product marketing, and customer success employees. The Customer Reference Manager will proactively recruit customers to become active program participants supporting a wide spectrum of public and private reference activities servicing the needs of sales, marketing, product marketing, Public Relations and Analyst Relations. You must be team oriented, have a service and solutions-oriented mindset and a passion for data analytics, building and managing the data around our customer references and a deep love of dashboards, systems and databases. You will own program management, reporting, analysis, and insights our global teams on all customer references.

Customer Marketing Manager (EMEA)

London, Dublin, Remote EMEA

3/28/2021

MongoDB is looking for an enthusiastic customer-facing communications professional to become the lead for EMEA customer marketing within our global communications team.

This person will report to the Director of Customer Evangelism and will be responsible for managing, planning and executing customer reference and advocacy initiatives across EMEA. This includes driving the strategic direction of the EMEA program, serving as the main point of contact on customer marketing activities in the region for the larger marketing organization and integrating all regional customer marketing efforts into the global communications plan.

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Senior Customer Advocacy Manager

Austin, TX

3/11/2021

The Senior Customer Advocacy Manager is responsible for all aspects of customer assets creation and promotion. You are skilled in making customer stories come to life. Writing and storytelling comes naturally to you and is a skill you enjoy honing. In this role, you’ll identify and develop content for customer stories ranging from case studies, external slides, blog posts and filmed narratives. Working collaboratively with the global marketing team, you’ll orchestrate marketing campaigns and strategies with the customer content you’ve created. In essence, you are the Chief Customer Storyteller and Marketer!

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