What’s a ReferenceBot?
Crowdvocate facilitates your up-to-date customer evidence database, and helps you capitalize on customer advocacy.
Once prospects hit your “resource” page the ReferenceBot will offer a customized search of social proof, and capture leads.
Make sure customer advocacy is best utilized in sales process via automation and asset measurements.
One of the classic questions I get is “how do I measure and show results from customer advocacy”?, some even add “and quick results” to the query 🚀. Although customer advocacy should be viewed as a growth strategy, it can be fine tuned to show results early on.Read more
“Why should my Customer Success (CS) team think marketing?” is a question I often hear from CS leaders. My short answer is that CS must evolve with the customer experience, and the experience is more digital and personal than ever before.Read more